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Changes or Returns

How should I proceed if I’m not satisfied with my purchase?

You may cancel your order at any time until the delivery thereof, entitled to a refund of all amounts paid. From the time you receive the order, you can exercise your right of free resolution pursuant legally foreseen and indicated below.

Failure to pay the order within 7 (seven) days following the date on which it was effected entails its automatic cancellation.

All marketing campaigns are limited and exclusive to online stock trading. In case of unavailability of the product and/or rupture of stock, you will be informed of the partial or total cancellation of your order and you will refund of the respective amount paid.

Under our Customer Satisfaction Policy, and in agreement with the applicable law terms, Seller accepts the return (terminate the contract) of products within 14 (fourteen) days from the date of the reception of the order by the Customer, without penalty and without giving any reason.

Accordingly, the Customer must notify their intention by writing via email using Customer Service Form. The products must be returned with original invoice within 14 (fourteen) days from the date of their reception by the Customer.

The process of products return must meet the following conditions:

  • Products must be returned to the Seller in good condition (i.e., the same conditions how were sold). If the items are in good condition should also be returned with the original packaging and with the original invoice. Products should also be sent with the original label accessories/batteries/manuals /warranty certificates and/or warranty card.
  • In case the products are not properly packaged or do not meet the proper conditions (in good condition), its return will not be accepted. If the items are damaged in any way by the Customer, the return will not be accepted by the Seller and the items will be returned to the Customer.
  • Orders returned by billing delivery service will not be accepted.
  • If the packaging is damaged and/or products show evident marks of use, products return will not be accepted and there is no refund of the amount paid.

After contacting our services, shall be sent to the Customer the return guidelines, which require sending the products properly stored in the original package to Seller’s address.

If Customer choose the refund option, the repayment will be done by the same method of payment used when the order was placed.

Shipping cost to Seller address are covered by the Customer. However the Seller may organize the product pick up depending on the situation concerned.

The refund of the items will only be done after the technical verification of the products condition and after verifying the return process meets all the terms and conditions above mentioned.

 

What should I do if I receive the packing or the items damaged?

Upon delivery, check the condition of the packaging. If it shows serious signs of damage, you may refuse the order (in this case, without opening it). If everything seems to be normal, we suggest to open the package in the presence of the courier to confirm the integrity of the items. If the items show any damage caused by shipping, you should report it in the delivery proof given to you at the time. If you have any questions, please do not hesitate to contact us via our Customer Service Form.

After contacting our services, shall be sent to the Customer the return guidelines, which require sending the products properly stored in their original packaging to our address.

You should also contact our Customer Service if you received a package in good condition but the items were damaged.

The Seller will schedule a pick-up of the items to return in the place you tell us, in the same area of the original shipping of the order and it will begin the process of replacing the product.

 

What should I do if the items show technical problems?

In the event of your items show technical problems, please contact us, we will schedule a pick-up location that you specify, in the same area of the original shipment destination of the order.

If the invoice was issued within 30 days, and if you have a defective product or malfunction, you must inform your order number and a description of the malfunction via email on Customer Service Form. The costs for the return or recall of the products within the Warranty period shall be covered by the Seller.

The item will be replaced if we detect any technical failure, after receiving the defective item. In this case, we will proceed to ship a new order to your address without any extra charge.

If our technical verification detect misuse, and/or any problem that may have caused the malfunctioning of the product (eg.: fall, humidity, misuse), we will contact you to know your decision, if you want to receive the product in its current condition or if you prefer the item to be send to the Technical Support of the brand, in which will be subject of an estimate cost of repair.

If the invoice dates more than 30 (thirty) days, your item will be sent to Technical Support of the brand under the Guarantee period of coverage.

All products are covered by the manufacturer warranty of 2 (two) years, ensured by the respective brands.

In the case of products out of warranty period of coverage, we shall also provide technical assistance, so the Customer may get information and send the defective or malfunction items to the Seller. Items will be assess by our technical services who shall issue a technical opinion and an estimate cost of repair if it is the case. The repair service will only be undertaken after Customer acceptance regarding the estimate cost of repair.

 

What is the deadline to return the items?

The deadline for returning items is 14 (fourteen) days after the invoice date, and you may do so if the item is found in the same condition it was sold in original packaging and with the respective invoice (original and duplicate) and transport documentation.