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How do I place an order?

Buying in our online stores is fast, simple and secure. If at any time you need help, please contact our customer support team via the phone numbers on the contact section.

These are the following steps to place an order:

  1. Search the items you want - you can search by keyword or by using the navigation directory on the left and filtering by categories, brands, prices, sizes, etc.
  2. Add items to your shopping cart - click "Buy" on the product detail page.
  3. Proceed to checkout - once you have selected all the items you wish to purchase, you can proceed to the checkout process by choosing the "Pay" option in the shopping cart.
  4. Use a Discount Coupon – if you have a discount coupon insert the coupon code and take advantage of promotional benefits by choosing the "Apply Coupon" option. Read more information about the Discount Coupons.
  5. Choose the option "Checkout".
  6. Enter your billing address and shipping address - if you do not have an existing account, you will be asked for your billing address and shipping address. If you are already registered, just enter your email address and password and click "Log In".
  7. If your shipping address is different from billing address, you must unmark the "Send to this address" option. This way you will have the option to choose one of several addresses that are registered or to create a new address.
  8. Select shipping method - choose a shipping option for your products.
  9. Select the payment method - select the payment method.
  10. Use your Discount code – now you can enter the "Discount Coupon" and choose "Apply Coupon".
  11. In the Comment field, enter any comment that you wish to be taken into account when the items will be shipped.
  12. Confirm that the billing information is correct and click "Checkout".
  13. Choose a method of payment:
    • You can be redirected to the PayPal site where you can choose to pay with your PayPal account or choose to pay with your credit card or debit card if you have no PayPal account.
    • If you chose to pay ATM, you will receive an email with the ATM information (entity, reference and amount) value to make the payment.
    • If you chose bank transfer, you will receive an email with order confirmation and the information necessary to proceed with bank transfer and make the payment.
    • If you chose the billing delivery service, you will receive an order confirmation and you shall pay upon delivery of your order.
  14. Complete the order – after making the payment, you should see the page "Your order has been sent" with the order number and the option to print its confirmation.
  15. Tracking your order - you will receive an email with detailed information about your order and a link to track your order status.