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Frequently Asked Questions (FAQ)
Purchases in our stores are made through a secure purchasing process.The entire payment process, from selecting the payment method to entering the necessary payment details, is properly protected with appropriate electronic security tools.For your safety and a good shopping experience, we may ask you at some point to fill out a form with your personal information. This information is used only during the purchase process and will never be provided, sold, or rented to anyone, because we respect our customers. After the purchase, it will be encrypted and stored in a secure environment.For purchases made using a credit card, the card details are only used during the order process and are never stored by us. All data relating to debit/credit card transactions is safeguarded and handled by PayPal, which manages payments and debit/credit cards with your bank.As you can see, there's no reason not to buy here! If you have any questions, please don't hesitate to contact us.
Shopping in our online stores is quick, simple and secure. If you need help at any time, contact our customer support team using the phone numbers listed in the contact section.Follow these steps to place an order:Find the items you want - you can search by keyword or using Porocura and filtering by categories/brands/prices/sizes/etc.Add items to your shopping cart - Click "Buy Now" on the product details page.Proceed to checkout - Once you have selected all the items you wish to purchase, you can proceed to the checkout process – choose the "Pay" option in the shopping cart.Using a Discount Coupon - If you have a discount coupon, enter the coupon code and enjoy promotional benefits by selecting the "Apply Coupon" option. Learn more about Discount Coupons here.Select the "Finalize Order" option.Enter your billing and shipping address - If you don't have an account with us, you will be asked for your billing and shipping address. If you do have an account with us, enter your email address and password and click "Log In".If the shipping address is different from the billing address, you should deselect the "Ship to this address" option. You will then have the option to choose one of the several addresses you may have registered or even create a new address.Select shipping method - Choose a shipping option for your items.Select your payment method - Choose your payment method.Discount Code – You can now also enter it in the "Discount Coupon" box and select "Apply Coupon".In the comments field, enter any observations you would like to be taken into account when the items are shipped.Please confirm that the billing information is correct, and click "Complete Purchase".Depending on the payment method chosen:You may be redirected to the PayPal website where you can choose to pay with your PayPal account or opt to pay with your credit or debit card if you do not have a PayPal account.If you chose to pay via Multibanco, you will receive an email with the entity details, reference number, and amount to complete the payment.If you chose bank transfer, you will receive an email confirming your order and the bank transfer details.If you chose cash on delivery, you will receive an order confirmation and must make the payment upon delivery of the order.Complete the order process - After you have made the payment, the "Your order has been shipped" page will be displayed with the order number and the option to print the confirmation.Follow the order process - You will receive an email with detailed information about your order and a link to track its status.
For items where sizing options are available, you can access the size chart in the product details. Many items use universal or European sizing, which is clearly indicated in the sizing description.The International System of Units (SI) is used to describe length, weight, pressure, and volume; however, there are situations where submultiples are used because they are the most commonly used in describing these items. In English, there is a corresponding unit in the Imperial System of Units.
If your order has not yet been shipped, you can change the shipping address (except for changing countries or autonomous regions). To do so, please contact us and provide your order number via the Customer Support Form.Please remember that your order cannot be changed once it is being processed or shipped.
If the requested products are in stock, your order will be shipped the day after your order was validated by our services.Delivery times are estimated from the date the orders are processed and depend on the carrier and destination chosen.You can check the delivery status of your order on the carrier's website or contact us for assistance in tracking your order.Upon delivery, please check the condition of the packaging. If it shows serious external damage, you may refuse the order (in this case, without opening it). Otherwise, we suggest opening the packaging, still in the presence of the delivery person, to confirm the integrity of the item(s). If the item(s) show any damage resulting from transport, you should note this on the delivery receipt that will be presented to you at the time. If you have any questions, please do not hesitate to contact us through our Customer Support Form.
We have hundreds of items in stock, and we work with a network of suppliers that allows us to meet reasonable delivery times of 5 to 10 business days, depending on the item and brand. Occasionally, it may be impossible to make a particular item available within 10 business days. The estimated delivery time for your order depends on the longest shipping time for the items ordered.In the event that, for any reason, it is not possible to have a particular item available for shipment within the advertised timeframe, the Customer will be given three options:1. Confirm a new delivery date for the order;2. Replace the missing product with another suggested product, adjusting the price accordingly if necessary;3. Cancel the order for this item, since the Customer is not interested in waiting for the new indicated deadline or is not interested in the suggested replacement.
We offer two shipping options to get your order to you as quickly and efficiently as possible. We do not deliver on Saturdays, Sundays, or public holidays. Any order received after 4 PM can only be shipped on the next business day.Within the European Union, you have the following options:NACEX: Exclusive for shipments to Portugal and Spain. Road transport. Transit time for your orders varies between 1 and 2 business days.CTT: Exclusive for shipments to the Madeira and Azores archipelagos. Shipments by sea or air. Transit time depends on the weight of the order and the archipelago to which it is destined. For orders under 5 kg by air, the average delivery time is 5 working days.
To check the shipping costs for a specific order, you will need to proceed to checkout. Each time you add an item to your shopping cart, the total weight of your order is calculated, and shipping costs are automatically calculated during the checkout process. This way, you can confirm the order value before finalizing it.
If your order has not yet been shipped, you can change the shipping address (except for changing countries). To do this, you must contact the Seller and provide your order number via the Customer Support Form link.Please remember that your order cannot be changed once it has been processed for shipment.
The transport companies we work with attempt delivery up to three times. During these attempts, the transport companies usually contact the customer to inform them of the failed delivery attempt. After delivery is impossible, the order is returned to the sender. It is very important to be reachable by phone.
We deliver to Portugal and mainland Spain. Delivery is also possible throughout the European Union (EU). When you check out your order, shipping options for your destination country will appear.Shipping and delivery costs are calculated based on the destination and weight of the order. There are no customs duties within the European Union (EU).
The Customer may cancel their order at any time up to delivery, with the right to a full refund of all amounts paid. Upon receipt of the order, the Customer may exercise their right of withdrawal under the legally established terms and as indicated below.Failure to pay for the order within 7 (seven) days following the date on which it was placed will result in its automatic cancellation.All promotional campaigns have limited stock and are exclusive to online sales. In case of product unavailability and/or stock shortage, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.Within the scope of its Customer Satisfaction Policy, and under applicable legal terms, the Seller allows the return (contract termination) of items within 14 days from the date of receipt by the Customer, without payment of compensation and without the need to state the reason.To do so, the Customer must communicate their intention in writing, via email using the Customer Support Form. The items must be returned within 14 days of receipt, accompanied by the original invoice (Article 6 of Decree-Law 143/2001 of April 26, as amended by Decree-Law 82/2008 of May 20).The return of items must comply with the following conditions:The items must be returned to the Seller in good condition (i.e., in the same condition as when they were sold). If the items are in good condition, they must also be returned in their original packaging and accompanied by the corresponding invoice. The item must also be sent with the original label, accessories/batteries/manuals/warranty certificates and/or warranty card.Returns are not accepted if the product is not properly packaged or is not in good condition. If the item is damaged in any way by the customer, the return will not be accepted and the item will be sent back to the customer.We do not accept cash-on-delivery returns.If the packaging is damaged and/or the items show obvious signs of use, the items will not be accepted for exchange or refund.After contacting our services, the Customer will be sent instructions for the return, which involves sending the items, properly packaged in their original packaging, to our address.If you choose to return the item, please note that the refund will be processed using the same payment method.The shipping costs to our address are the responsibility of the Customer. The Seller may, however, arrange for collection depending on the situation.The refund will only be processed after a technical inspection of the product's condition, verification that the conditions described above have been met, and that the items are in good condition.
Upon delivery, please check the condition of the packaging. If it shows serious external damage, you may refuse the order (in this case, without opening it). Otherwise, we suggest opening the packaging, still in the presence of the delivery person, to confirm the integrity of the item(s). If the item(s) show any damage resulting from transport, you should mention this on the delivery receipt that will be presented to you at the time.After contacting our services, the Customer will be sent instructions for the return, which involves sending the items, properly packaged in their original packaging, to our address.You should also contact our Customer Service if you received a package in good condition but the items are still damaged.The seller will schedule a pickup for the return at the location you specify, within the same original shipping zone as the order, and will begin the product replacement process.
In the event that your items have technical problems, please contact the Seller, who will schedule a collection from the location you indicate, within the same original shipping zone as the order.If the invoice date is less than 30 days old, and you have a defective or faulty product, you must provide your order number and a description of the malfunction. The costs of collecting the items within the warranty period will be borne by the Seller.The item will be replaced if we verify any technical defect after receiving the defective item at our facilities. In this case, we will send a new item to your address at no additional cost.If the technical inspection detects signs of misuse, and/or any problem that may have caused the malfunction of the item (e.g., drop, humidity, misuse), you will be contacted to indicate whether you wish to return the item in its current state or whether you wish us to send the device to the brand's Technical Assistance, which will be subject to a repair quote.If the invoice is more than 30 days old, your item will be sent to the brand's Technical Assistance under warranty.All equipment is covered by a 2-year manufacturer's warranty, provided by their respective brands.In the case of equipment outside the warranty period, the Seller also provides Technical Assistance, so you can contact the Seller who will inform you about the process of sending defective or faulty items for repair. The items will be analyzed by the After-Sales Service, which will issue a technical report and the respective repair quote, if applicable. Repairs only begin after the customer accepts the quote.
Payment must be made on the order date, using one of the methods indicated below:You can make the payment by credit card via PayPal, or by bank transfer.The payment options with a credit card via PayPal are as follows:VISAMasterCardAmex (American Express)DiscoverPayments made with a credit card via PayPal are processed immediately if the transaction is successfully completed on the PayPal website. If the payment on the PayPal website is unsuccessful or declined, you should contact your bank or card issuer for further clarification.Payment by bank transfer:The bank transfer must be completed within 1 (one) week from the time the order was placed. After this period, the order will be cancelled.To simplify the processing of your order, please remember to include the order number when making the bank transfer.- Payment via Multibanco (ATM):In Portugal, you can pay with your debit card (Multibanco card) without having to share any financial information with the Seller or PayPal. By choosing this option, you will receive the reference and entity codes so that you can make the payment at any Multibanco ATM. Payment must be completed within 1 (one) week from the time the order was placed. After this period, the order will be cancelled.- MB Way: In Portugal you can also pay via MB Way to the following number 933362270, indicating the order number.
All purchases made in our store are 100% secure. If the seller suspects fraud, they reserve the right to cancel a transaction.Your bank details are handled directly by PayPal, so there is no security risk as the connection is encrypted and secure via the SSL protocol. Your bank details are only collected on the PayPal SSL (Secure Socket Layer) server. The SSL protocol ensures the privacy and integrity of data transacted over the Internet. At no time are your bank details stored on our servers.
PayPal (owned by eBay) is an easy and secure way to send and receive payments online worldwide. To use PayPal, simply create an account and link that account to a credit card (VISA, MasterCard, American Express, or Discover) that you intend to use for online purchases.Once you create your account, you can make payments by clicking a PayPal button on websites that support this option.Using their username and password, users can pay for and manage payments for their purchases at numerous online stores worldwide.
The Customer may cancel their order at any time up to delivery, with the right to a full refund of all amounts paid. Upon receipt of the order, the Customer may exercise their right of withdrawal under the legally established terms and as indicated below.Failure to pay for the order within 7 (seven) days following the date on which it was placed will result in its automatic cancellation.All promotional campaigns have limited stock and are exclusive to online sales. In case of product unavailability and/or stock shortage, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.Within the scope of its Customer Satisfaction Policy, and under applicable legal terms, the Seller allows the return (contract termination) of items within 14 days from the date of receipt by the Customer, without payment of compensation and without the need to state the reason.To do so, the Customer must communicate their intention in writing, via email using the Customer Support Form. The items must be returned within 14 days of receipt, accompanied by the original invoice (Article 6 of Decree-Law 143/2001 of April 26, as amended by Decree-Law 82/2008 of May 20).The return of items must comply with the following conditions:The items must be returned to the Seller in good condition (i.e., in the same condition as when they were sold). If the items are in good condition, they must also be returned in their original packaging and accompanied by the corresponding invoice. The item must also be sent with the original label, accessories/batteries/manuals/warranty certificates and/or warranty card.Returns are not accepted if the product is not properly packaged or is not in good condition. If the item is damaged in any way by the customer, the return will not be accepted and the item will be sent back to the customer.We do not accept cash-on-delivery returns.If the packaging is damaged and/or the items show obvious signs of use, the items will not be accepted for exchange or refund.After contacting our services, the Customer will be sent instructions for the return, which involves sending the items, properly packaged in their original packaging, to our address.If you choose to return the item, please note that the refund will be processed using the same payment method.The shipping costs to our address are the responsibility of the Customer. The Seller may, however, arrange for collection depending on the situation.The refund will only be processed after a technical inspection of the product's condition, verification that the conditions described above have been met, and that the items are in good condition.
Upon delivery, please check the condition of the packaging. If it shows serious external damage, you may refuse the order (in this case, without opening it). Otherwise, we suggest opening the packaging, still in the presence of the delivery person, to confirm the integrity of the item(s). If the item(s) show any damage resulting from transport, you should mention this on the delivery receipt that will be presented to you at the time.After contacting our services, the Customer will be sent instructions for the return, which involves sending the items, properly packaged in their original packaging, to our address.You should also contact our Customer Service if you received a package in good condition but the items are still damaged.The seller will schedule a pickup for the return at the location you specify, within the same original shipping zone as the order, and will begin the product replacement process.
In the event that your items have technical problems, please contact the Seller, who will schedule a collection from the location you indicate, within the same original shipping zone as the order.If the invoice date is less than 30 days old, and you have a defective or faulty product, you must provide your order number and a description of the malfunction. The costs of collecting the items within the warranty period will be borne by the Seller.The item will be replaced if we verify any technical defect after receiving the defective item at our facilities. In this case, we will send a new item to your address at no additional cost.If the technical inspection detects signs of misuse, and/or any problem that may have caused the malfunction of the item (e.g., drop, humidity, misuse), you will be contacted to indicate whether you wish to return the item in its current state or whether you wish us to send the device to the brand's Technical Assistance, which will be subject to a repair quote.If the invoice is more than 30 days old, your item will be sent to the brand's Technical Assistance under warranty.All equipment is covered by a 2-year manufacturer's warranty, provided by their respective brands.In the case of equipment outside the warranty period, the Seller also provides Technical Assistance, so you can contact the Seller who will inform you about the process of sending defective or faulty items for repair. The items will be analyzed by the After-Sales Service, which will issue a technical report and the respective repair quote, if applicable. Repairs only begin after the customer accepts the quote.
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